TY - BOOK AU - Liston,Colleen TI - Managing quality and standards SN - 033520208X (pbk.) AV - LB 2341.8.G7 L57M 1999 PY - 1999/// CY - Buckingham [England], Philadelphia PB - Open University Press KW - EDUCATION, HIGHER KW - GREAT BRITAIN KW - ADMINISTRATION KW - STANDARDS KW - Total quality management in higher education KW - Great Britain N1 - Includes bibliographical references (p. [180]-185) and index ER -