TY  - BOOK
AU  - El-Haik, Basem
AU  - Roy,David M.
TI  - Service design for six sigma: a road map for excellence
SN  - 0471682918 (cloth)
AV  - TS 156 E43S 2005
PY  - 2005///
CY  - Hoboken, N.J.
PB  - Wiley-Interscience/John Wiley
KW  - SIX SIGMA (QUALITY CONTROL STANDARD)
KW  - TOTAL QUALITY MANAGEMENT
N1  - Includes bibliographical references (p. 409-417) and index; Includes index; Service design; What is six sigma; Introduction to service design for six sigma (DFSS); Service design for six sigma deployment; Service DFSS project road map
ER  -