TY  - BOOK
AU  - Garside, Barbara
AU  - Garside,Tony
TI  - Essential telephoning in English : student's book
SN  - 0521783887
AV  - HF 5541.T4 G37E 2002
PY  - 2002///
CY  - Cambridge
PB  - Cambridge University Press
KW  - TELEPHONE EITQUETTE
KW  - TELEPHONE IN BUSINESS
KW  - COMMUNICATION
N1  - Answering the phone; Beginning a call; Ending a call
ER  -