TY  - BOOK
AU  - Lilley,Roy
TI  - Dealing with difficult people
SN  - 9780749456603
AV  - HF 5548.8 L54D 2010
PY  - 2010///
CY  - London
PB  - Kogan Page
KW  - PSYCHOLOGY, INDUSTRIAL
KW  - INTERPERSONAL CONFLICT
KW  - PROBLEM EMPLOYEES
N1  - A short course in human relations; A quick guide to the seven classically difficult typesor how to sound like an expert in time it takes to drink a cup of coffee; A fast-track guide to confilict and how to handle it
ER  -