TY - BOOK AU - Locker,Kitty O. AU - Kaczmarek,Stephen Kyo TI - Business communication : building critical skills SN - 9780071221009 AV - HF 5718 L62B 2011 PY - 2011/// CY - New York PB - McGraw-Hiil/Irwin KW - BUSINESS COMMUNICATION N1 - Building Blocks for Effective Messages; Business Communication, Management, and Success; Adapting Your Message to Your Audience ER -