TY - BOOK AU - Evans, Dave, AU - McKee,Jake TI - Social media marketing : The next generation of business engagement SN - 9780470634035 AV - HF 5415.1265 E92S 2010 PY - 2010/// CY - Indianapolis, Indiana PB - Wiley KW - INTERNET MARKETING KW - SOCIAL MEDIA KW - MARKETING KW - SOCIAL MARKETING KW - CUSTOMER RELATIONS N1 - Includes appendix ER -