TY - BOOK AU - Locker,Kitty O. ED - Kienzler, Donna S. TI - Business and administrative communication SN - 9781259095658 AV - HF 5718 L63B 2015 PY - 2015/// CY - Boston PB - McGraw-Hill/Irwin KW - COMMUNICATION IN MANAGEMENT KW - BUSINESS COMMUNICATION N1 - Includes bibliographical references and index; The Building blocks of effective messages; The communication process; Basic business messages ER -