TY  - BOOK
AU  - Seymour, Mike
TI  - Collins hotel and hospitality English
SN  - 9780007431984
AV  - PE 1116 S48C 2011
PY  - 2011///
CY  - London
PB  - Collins
KW  - ENGLISH LANGUAGE
KW  - CONVERSATION AND PHRASE BOOKS (FOR RRSTAURANT AND HOTEL PERSONEL)
N1  - Welcoming guests; Welcoming a guest with no reservation; Difficult guests; Looking after guests (1); Looking after guests (2)
ER  -