TY  - GEN
AU  - Sampson, Scott
TI  - Essentials of service design and innovation: Developing high-value service businesses with PCN analysis
SN  - 9781506027173
AV  - HD 9980.5 S26E 2015
PY  - 2015///
CY  - Provo, Utah
PB  - Brigham Young University
KW  - SERVICE INDUSTRIES
KW  - TECHNOLOGICAL INNOVATIONS
KW  - MANAGEMENT
N1  - bibliographical references and indexes
ER  -