The best service is no service : how to liberate your customers from customer service, keep them happy & control costs /
Price, Bill.
The best service is no service : how to liberate your customers from customer service, keep them happy & control costs / Bill Price, David Jaffe - San Francisco : Jossey-Bass, 2008 - xvii, 312 pages : illustations ; 24 cm
Includes bibliographical references and index.
Challenge customer demand for service : instead of coping with demand -- Eliminate dumb contacts : instead of handling them again and again -- Create engaging self-service : instead of preventing contact
9780470189085 793 Bht.
CONSUMER SATISFACTION
CONSUMER SERVICES--MANAGEMENT
SERVICE INDUSTRIES--CONSUMER SERVICES
SERVICE INDUSTRIES--MANAGEMENT
HF 5415.335 / P74B 2008
The best service is no service : how to liberate your customers from customer service, keep them happy & control costs / Bill Price, David Jaffe - San Francisco : Jossey-Bass, 2008 - xvii, 312 pages : illustations ; 24 cm
Includes bibliographical references and index.
Challenge customer demand for service : instead of coping with demand -- Eliminate dumb contacts : instead of handling them again and again -- Create engaging self-service : instead of preventing contact
9780470189085 793 Bht.
CONSUMER SATISFACTION
CONSUMER SERVICES--MANAGEMENT
SERVICE INDUSTRIES--CONSUMER SERVICES
SERVICE INDUSTRIES--MANAGEMENT
HF 5415.335 / P74B 2008