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Lilley, Roy

Dealing with difficult people / [book] Roy Lilley - London : Kogan Page, 2010 - x, 148 p. ; 22 cm.

A short course in human relations A quick guide to the seven classically difficult typesor how to sound like an expert in time it takes to drink a cup of coffee A fast-track guide to confilict and how to handle it

ISBN: 9780749456603

Subjects--Topical Terms:
PSYCHOLOGY, INDUSTRIAL
INTERPERSONAL CONFLICT
PROBLEM EMPLOYEES

LC Class. No.: HF 5548.8 / L54D 2010