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Sampson, Scott

Essentials of service design and innovation : Developing high-value service businesses with PCN analysis - 4th ed. - Provo, Utah Brigham Young University 2015 - XII, 285 p. : graph. 26 cm.

bibliographical references and indexes

ISBN: 9781506027173

Subjects--Topical Terms:
SERVICE INDUSTRIES--TECHNOLOGICAL INNOVATIONS--MANAGEMENT
SERVICE INDUSTRIES--MANAGEMENT

LC Class. No.: HD 9980.5 / S26E 2015