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The call center handbook : the complete guide to starting, running and improving your call center [book]
Material type:
TextPublication details: Gilroy, CA : CMP, 2001Edition: 4th edDescription: 382 p. : ill. ; 23 cmISBN: - 1578200709
- HE 8788 D38C 2001
Contents:
The physical center
Routing calls : switches & hardware systems
The front end
| Item type | Current library | Collection | Shelving location | Call number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|---|
General Book
|
SPU Library, Bangkok (Main Campus) | General Books (ENGLISH) | Floor 6: General Shelves (ENGLISH): H, J | HE 8788 D38C 2001 (Browse shelf(Opens below)) | Available | F060576 |
Total holds: 0
The physical center
Routing calls : switches & hardware systems
The front end
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