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Service management : operations,strategy,and informations technology / James A. Fitzsimmons, Mona J. Fitzsimmons [book]
Material type:
TextPublication details: Boston : McGraw-Hill, 2011Edition: 7th edDescription: xviii, 541 p. : ill. ; 25 cmISBN: - 9780071289276
- HD 9980.5 F57S 2011
Contents:
Part one Understanding services
Part two Designing the service enterprise
Part three Managing service operations
| Item type | Current library | Collection | Shelving location | Call number | Copy number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|---|---|
General Book
|
SPU Library, Bangkok (Main Campus) | General Books (ENGLISH) | Floor 6: General Shelves (ENGLISH): H, J | HD 9980.5 F57S 2011 (Browse shelf(Opens below)) | Available | F062002 | ||||
|
General Book
|
SPU Library, Chonburi campus | General Books (ENGLISH) | Floor 3: General Shelves (FOREIGN LANGUAGE) | HD 9980.5 F57S 2011 (Browse shelf(Opens below)) | Available | B007548 | ||||
|
General Book
|
SPU Library, Chonburi campus | General Books (ENGLISH) | General Shelves (English) | HD 9980.5 F57S 2011 (Browse shelf(Opens below)) | Available | BG001667 | ||||
|
General Book
|
SPU Library, Chonburi campus | General Books (ENGLISH) | Floor 3: General Shelves (FOREIGN LANGUAGE) | HD 9980.5 F57S 2011 (Browse shelf(Opens below)) | C.2 | Available | B007705 | |||
|
General Book
|
SPU Library, Chonburi campus | General Books (ENGLISH) | Floor 3: General Shelves (FOREIGN LANGUAGE) | HD 9980.5 F57S 2011 (Browse shelf(Opens below)) | C.3 | Available | B008353 |
Total holds: 0
Part one Understanding services
Part two Designing the service enterprise
Part three Managing service operations
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