Service management : operations,strategy,and informations technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev K. Bordoloi. [book]
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- 9781259010651
- HD 9980.5 F57S 2014
Contents:
Part One Understanding services
Part Two Designing the service enterprise
Part Three Managing service operations
Item type | Current library | Collection | Shelving location | Call number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|---|---|
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SPU Library, Chonburi campus | General Books (ENGLISH) | Floor 3: General Shelves (FOREIGN LANGUAGE) | HD 9980.5 F57S 2014 (Browse shelf(Opens below)) | Available | B008593 |
Total holds: 0
Includes bibliographical references and index.
Part One Understanding services
Part Two Designing the service enterprise
Part Three Managing service operations
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