Supply Chain Management: Operations and Integration p.1-33 -- Customer Service and Satisfaction p.34-65 -- The Role of Information in Supply Chains p.66-91 -- Sales Forecasting and Inventory Management p.92-120 -- Transportation:Overview, Infrastructure, Measures, and Management p.121-159 -- Warehouse Management p.160-197 -- Materials Management and Handling in the Supply Chain p.198-231 -- Sourcing and Procurement p.232-254 -- The Role of Manufacturing, Marketing, and Finance in Supply Chains p.255-284 -- Managing Relationships with Customers and Suppliers p.285-313 -- Supply Chain Process Integration p.314-342 -- Global Supply Chain Management p.343-377 -- Managing Supply chains in Global Markets p.378-397 -- Strategic Supply Chain Network Design p.398-420 -- Collaboration, Cooperation, and Integration in the Supply Chain: Talent, Organization, Technology, and Strategy Issues p.421-445 -- Supply Chain Performance Measurement and Metrics p.446-464