Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- 0072823739 (alk. paper)
- 0071214577 (international : alk. paper)
- HD 9980.5 F57S 2004
Item type | Current library | Collection | Shelving location | Call number | Copy number | Status | Date due | Barcode | Item holds | |
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SPU Library, Bangkok (Main Campus) | CD/DVD Accompanying Materials | Floor 5: CD/DVD Accompany | HD9980.5 F57S 2004 (Browse shelf(Opens below)) | CD.No.747 | Available | FCD053085 | |||
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SPU Library, Chonburi campus | General Books (ENGLISH) | Floor 3: General Shelves (FOREIGN LANGUAGE) | HD 9980.5 F57S 2004 (Browse shelf(Opens below)) | Available | B008001 |
Total holds: 0
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
Includes bibliographical references and indexes.
System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.
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