Service management : operations, strategy and information technology / James A. Fitzsimmons [book]
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- 0071244409
- HD 9980.5 F57S 2006
Contents:
Part I : Understanding services
Part II : Designing the service enterprise
Part III : Managing service operations
Item type | Current library | Collection | Shelving location | Call number | Copy number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|---|---|---|
![]() |
SPU Library, Bangkok (Main Campus) | General Books (ENGLISH) | Floor 6: General Shelves (ENGLISH): H, J | HD 9980.5 F57S 2006 (Browse shelf(Opens below)) | Available | F056919 | ||||
![]() |
SPU Library, Bangkok (Main Campus) | CD/DVD Accompanying Materials | Floor 5: CD/DVD Accompany | HD 9980.5 F57S 2006 (Browse shelf(Opens below)) | CD.No.1339 | Available | FCD056919 | |||
![]() |
SPU Library, Chonburi campus | CD/DVD Accompanying Materials | Floor 3: Media Service Counter | HD 9980.5 F57S 2006 (Browse shelf(Opens below)) | Available | VE001042 | ||||
![]() |
SPU Library, Chonburi campus | General Books (ENGLISH) | Floor 3: General Shelves (FOREIGN LANGUAGE) | HD 9980.5 F57S 2006 (Browse shelf(Opens below)) | Available | B006618 | ||||
![]() |
SPU Library, Chonburi campus | CD/DVD (ENGLISH) | Floor 3: Media Service Counter | HD 9980.5 F57S 2006 (Browse shelf(Opens below)) | Available | VE000805 | ||||
![]() |
SPU Library, Chonburi campus | General Books (ENGLISH) | General Shelves (English) | HD 9980.5 F57S 2006 (Browse shelf(Opens below)) | Available | BG001112 |
Total holds: 0
Includes appendix and index
Part I : Understanding services
Part II : Designing the service enterprise
Part III : Managing service operations
There are no comments on this title.
Log in to your account to post a comment.