Managing change in the public service / edited by Mike Wallace, Michael Fertig, Eugene Schneller.
Material type: TextPublication details: Malden, MA : Blackwell Pub., 2007Description: vi, 238 p. ; 26 cmISBN:- 1405135484 (hbk)
- JF 1525.O73 M36 2007
Item type | Current library | Collection | Shelving location | Call number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|---|---|
General Book | SPU Library, Chonburi campus | General Books (ENGLISH) | Floor 3: General Shelves (FOREIGN LANGUAGE) | JF 1525.O73 M36 2007 (Browse shelf(Opens below)) | Available | BG001554 |
Includes bibliographical references and index.
Introduction: Managing public service change of coping with its complexity? / Mike Wallace, Michael and Eugene Schneller -- Coping with complex and programmatic public service change / Mike Wallace -- Applying complexity theory to public service change : creating chaos out of order? / Mike Wallace and Michael Fertig -- The emergence of new organizational forms : networks of integrated services in health care / Lise Lamothe and Jean-Louis Denis -- An ironic perspective on public service change / Mike Wallace and Eric Hoyle -- Exploring the complexity of policy making for public service reform -- Managing complex change: bringing meso-politics back in / Karen Seashore Louis -- The challenges of governance, leadership, and accountability in the public services / Paul Thomas -- Inevitable tensions in managing large-scale public service reform / Ben Levin -- Exploring the complexity of facilitating public service improvement -- Unsystematic responses to a chaotic service environment: shaping the division of labour in patient care / Eugene Schneller and Mike Wallace -- How is knowledge transferred between organizations involved in change? / Jean Hartley and Lyndsay Rashman -- Learning to navigate the noise of change: lessons from complex health system contexts / Ann Casebeer -- Orchestration, coherence, and the problem of conflicting accountabilities / William Firestone and Dorothy Shipps -- Prospects for understanding and improving complex public service change / Mike Wallace.
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