Includes bibliographical references and index.

Organizational change in our complex world -- Change frameworks for organizational diagnosis: how to change -- Change frameworks for organizational diagnosis: what to change -- Understanding and building the need for change -- Organizational structures and systems and change -- The emergent or informal organization: resistance to change, force field analysis, and stakeholder analysis -- The recipients of change: those on the receiving end -- Change agent types and effectiveness -- Action planning, aligning, and implementing change: "do it", the imperative of action -- Measuring change: designing effective control systems -- Summary thoughts on organizational change.