Customer service supply chain management : models for achieving customer satisfaction, supply chain performance, and shareholder value Alexandre Oliveira, Anne Gimeno / [book]
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- 9780133764390
- HF 5415.5 O44C 2014
Contents:
Customer service environment
Managing the service
Customer service organization
Item type | Current library | Collection | Shelving location | Call number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|---|---|
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SPU Library, Bangkok (Main Campus) | General Books (ENGLISH) | Floor 6: General Shelves (ENGLISH): H, J | HF 5415.5 O44C 2014 (Browse shelf(Opens below)) | Available | F066819 |
Total holds: 0
Includes bibliography and index
Customer service environment
Managing the service
Customer service organization
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