Supply Chain Management and Competitive Strategy p.1-26 -- Customer Fulfillment Strategies p.27-66 -- Process Thinkingซ SCM's Foundation p.67-102 -- The New Product development Process: Managing the Idea Infrastructure p.103 -- The Order Fulfillment Process: Managing the Physical Flow Infrastructure p.135-180 -- Scanning and Global Supply Chain Design p.181-210 -- Supply Chain Mapping p.211-242 -- Strategic Supply Chain Cost Management p.243-274 -- Core Competencies and Outsourcing p.275-304 -- Supply Chain Rationalization and Role Shifting p.305-336 -- Relationship Management p.337-368 -- Information Sharing p.369-400 -- Performance Measurement p.401-428 -- People Management: Bridge or Barrier to SCM p.429-460 -- Collaborative Innovation p.461-490 -- Case: Creating a Cycle of Satisfaction p.491-492 -- Case: Getting the Data Right p.493-494 -- Case: Quality Issue/Consequential Damages p.495-496 -- Case: Chatham, Ltd., Market Analysis p.497-498 -- Case: Evaluating a Leader's strategy for Managing Procurement Leverage p.499-500 -- Case: A Mandate for Costs Reduction Due to the Competitive Environment p.501