Service management : operations,strategy,and informations / James A. Fitzsimmons [book]
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- 9780071263467
- HD 9980.5 F57S 2008
Contents:
Part one Understanding services
Part two Designing the service enterprise
Part three Managing service operations
Item type | Current library | Collection | Shelving location | Call number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|---|---|
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SPU Library, Chonburi campus | CD/DVD Accompanying Materials | Floor 3: Media Service Counter | CD E 0666 (Browse shelf(Opens below)) | Available | VE001152 | |||
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SPU Library, Chonburi campus | General Books (ENGLISH) | Floor 3: General Shelves (FOREIGN LANGUAGE) | HD 9980.5 F57S 2008 (Browse shelf(Opens below)) | Available | B006888 |
Total holds: 0
Part one Understanding services
Part two Designing the service enterprise
Part three Managing service operations
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