Customer relationship management / Ed Peelen. [book]
Material type: TextPublication details: Harlow, England : FT Prentice Hall, 2005Description: xvi, 433 p. : ill. ; 25 cmISBN:- 027368177X
- HF 5415.5 P43C 2005
Contents:
Strategy and organisation of CRM
Analytical CRM
Operational CRM
CRM systems and their implementation
Item type | Current library | Collection | Shelving location | Call number | Copy number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|---|---|---|
General Book | SPU Library, Bangkok (Main Campus) | General Books (ENGLISH) | Floor 6: General Shelves (ENGLISH): H, J | HF 5415.5 P43C 2005 (Browse shelf(Opens below)) | C.1 | Available | F057769 | |||
General Book | SPU Library, Chonburi campus | General Books (ENGLISH) | Floor 3: General Shelves (FOREIGN LANGUAGE) | HF 5415.5 P43C 2005 (Browse shelf(Opens below)) | Available | B007781 | ||||
General Book | SPU Library, Chonburi campus | General Books (ENGLISH) | HF 5415.5 P43C 2005 (Browse shelf(Opens below)) | C.2 | Available | BG001721 |
Total holds: 0
Includes bibliographical references and index
Strategy and organisation of CRM
Analytical CRM
Operational CRM
CRM systems and their implementation
There are no comments on this title.
Log in to your account to post a comment.